Alabama Relay Toll-Free Numbers
and Customer Support Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Alabama Relay Team
Headshot of Teresa Burns
Teresa Burns
Associate Accessibility Relationship Manager
460 Briarwood Drive, Suite 400
Jackson, Mississippi 39206
teresa.burns@t-mobile.com (E-mail)
601-936-5012 (Voice Mail)
601-206-0206 (Videophone)
601-709-4624 (TTY)
601-709-4625 (Fax)
Headshot of Taylor Steele
Taylor Steele
Alabama Relay Outreach Specialist
taylor.steele@t-mobile.com (E-mail)
205-370-6037 (Direct)
601-709-4625 (Fax)
Alabama Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-548-2546
Spanish: 800-548-8317
TTY Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-548-2547
Spanish: 800-548-8317
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 800-548-0259
Spanish: 800-548-8317
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: accessibility@sprint.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 844-302-0324
Spanish: 800-548-8317
TeleBraille Relay Support Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-548-2546
Spanish: 800-548-8317
HCO Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
Alabama Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 800-548-2928
Spanish: 800-548-8317
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@sprint.com
Alabama Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
5 Options:
– Press the blue button labeled “Cust Serv” on the CapTel phone or call:
– English: 888-269-7477
7 days, 24 hours
– Spanish: 866-670-9134
Monday-Friday, 9:00 am – 6:30 pm
– Email: captel@captel.com
A woman reading captions on a laptop while listening on a phone.
WebCapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
For a standard phone user to call a WebCapTel user, first dial:
English: 800-933-7219
Spanish: 866-219-6803
WebCapTel Customer Service
Monday-Friday, 7:00 am – 12:00 am
English: 855-871-8429
Spanish: 800-250-4290
Email: webcaptel@sprint.com
Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Customer Service for Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
STS: 877-787-1989
Email: accessibility@sprint.com
Sprint IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
Sprint IP Relay and
Sprint IP Relay Mobile app
Sprint IP Relay Customer Service:
English: 800-676-3777
Spanish: 800-676-4290
Email: relayuserregistration@sprint.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Alabama Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Support Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.