West Virginia Relay Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
West Virginia Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-982-8771
Spanish-Spanish: 866-519-0569
Spanish-English: 877-298-3348
TTY Relay Customer Service
English: 866-430-1274
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-982-8772
Spanish-Spanish: 866-519-0569
Spanish-English: 877-298-3348
Customer Service
English: 866-430-1274
Spanish: 800-676-4290
Email: accessibility@sprint.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 877-298-3330
Spanish-Spanish: 866-519-0569
Spanish-English: 877-298-3348
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: accessibility@sprint.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 800-982-8771
Spanish-Spanish: 866-519-0569
Spanish-English: 877-298-3348
TeleBraille Relay Customer Service
English: 866-430-1274
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-982-8771
Spanish-Spanish: 866-519-0569
Spanish-English: 877-298-3348
HCO Customer Service
English: 866-430-1274
Spanish: 800-676-4290
Email: accessibility@sprint.com
West Virginia Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 866-519-0570
Spanish-Spanish: 866-519-0569
Spanish-English: 877-298-3348
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@sprint.com
A woman in a wheelchair using a microphone connected to her telephone and a laptop with Zoom open.
Video-Assisted STS (VA-STS)
711 or
English: 866-519-0570
VA-STS Customer Service
English: 877-787-1989
Email: accessibility@sprint.com
West Virginia Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
Press the blue button labeled “Cust Serv” on the CapTel phone or call:
English: 888-269-7477, 24 hours
Spanish: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm
Email: captel@captel.com
A woman reading captions on a laptop while listening on a phone.
WebCapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
For a standard phone user to call a Sprint WebCapTel user, first dial:
English: 800-933-7219
Spanish: 866-219-6803
WebCapTel Customer Service
Monday-Friday, 7:00 am – 12:00 am
English: 855-871-8429
Spanish: 800-250-4290
Email: webcaptel@sprint.com
West Virginia Relay Conference Captioning
A business woman reading captions of a conference call on a tablet. In the background business people are seated around a speakerphone.
Relay Conference Captioning (RCC)
RCC regular hours:
Monday-Friday, 8:00 am – 6:00 pm
RCC Customer Service
English: 833-250-2784
Please limit calls to this number
for real-time captioning issues.
Email: rcc@sprint.com
Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Customer Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
Sprint IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
Sprint IP Relay Customer Service:
English: 800-676-3777
Spanish: 800-676-4290
Email: relayuserregistration@sprint.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any West Virginia Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Customer Service
English: 866-430-1274
Spanish: 800-676-4290
Email: accessibility@sprint.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.
Customer Relations Manager for West Virginia Relay
Headshot of Mary Beth Mothersell
Mary Beth Mothersell
Senior Customer Relations Manager
P.O. Box 547
Geneseo, NY 14454