This service is designed for people who have a Speech Disability or those who use an assistive voice device.
With Speech-to-Speech (STS), you can call anyone on the phone. A relay operator ensures that you will be heard and understood.
No special equipment is needed!
This relay service is available in English-to-English, Spanish-to-Spanish and Spanish-to-English.
The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.
In addition to the TRS Customer Profile, an optional additional feature called STS Call Set-up allows you to fill out an online form with instructions and information for the relay operator 2-24 hours before your phone call.
How does Speech-to-Speech (STS) work?
Just dial 711 (or 800-833-7637) and ask for a Speech-to-Speech relay operator.
Provide the area code and telephone number of the person you wish to call. The relay operator will dial the number and connect you to the other party.
You speak on your phone directly to the other party.
The relay operator repeats your spoken words to the other party as needed for clarity.
The other party talks directly to you.
Video: How does a Speech-to-Speech (STS) call work?
Here’s how a STS user, Andy, communicates with standard phone users.