Placing a call on a CapTel phone is just like using a standard phone, but even better.  Each time you use the CapTel phone to make or answer a call, you will be automatically connected to a captioning service.*

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    You speak directly to the other party on the CapTel phone.

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    The other party talks directly to you while the captioner listens.

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    The captioner transcribes the other party’s voiced message into captions.

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    You listen and read the captions on the CapTel phone.

* It only applies to 840i, 880i, 2400i and 2-line CapTels except one-line CapTel 840 that will not work. However all incoming calls have to be rerouted to a CapTel service first by dialing 877-243-2823 then enter the CapTel user’s phone number.

Video: How does a CapTel phone work?

Here’s how a CapTel user who has a hearing loss communicates with a standard phone user.