New Jersey Relay & CapTel Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
New Jersey Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-852-7899
Spanish: 866-658-7714
TTY Relay Support Service
English: 844-525-4877
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-852-7897
Spanish: 866-658-7714
Support Service
English: 844-525-4877
Spanish: 800-676-4290
Email: accessibility@sprint.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 866-658-7711
Spanish: 866-658-7714
VCO Support Service
English: 844-525-4877
Spanish: 800-676-4290
Email: accessibility@sprint.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 866-658-7713
Spanish: 866-658-7714
TeleBraille Relay Support Service
English: 844-525-4877
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-852-7899
Spanish: 866-658-7714
HCO Support Service
English: 844-525-4877
Spanish: 800-676-4290
Email: accessibility@sprint.com
New Jersey Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 866-658-7712
Spanish: 866-658-7712
STS Support Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@sprint.com
A woman in a wheelchair using a microphone connected to her telephone and a laptop with Zoom open.
Video-Assisted STS (VA-STS)
711 or
English: 866-658-7712
VA-STS Support Service
English: 877-787-1989
Email: accessibility@sprint.com
New Jersey Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
Press the blue button labeled “Cust Serv” on the CapTel phone or call:
English: 888-269-7477, 24 hours
Spanish: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm
Email: captel@captel.com
A woman reading captions on a laptop while listening on a phone.
Sprint WebCapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
For a standard phone user to call a Sprint WebCapTel user, first dial:
English: 800-933-7219
Spanish: 866-219-6803
Sprint WebCapTel Support Service
Monday-Friday, 7:00 am – 12:00 am
English: 855-871-8429
Spanish: 800-250-4290
Email: webcaptel@sprint.com
New Jersey Relay Conference Captioning
A business woman reading captions of a conference call on a tablet. In the background business people are seated around a speakerphone.
Relay Conference Captioning (RCC)
Due to the COVID-19 pandemic, RCC service hours have been temporarily extended until further notice:
Monday-Friday, 8:00 am – 8:00 pm
Saturday, 8:00 am – 2:00 pm
RCC regular hours:
Monday-Friday, 8:00 am – 6:00 pm
RCC Support Service
English: 833-250-2784
Please limit calls to this number
for real-time captioning issues.
Email: rcc@sprint.com
TRS Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Support Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
Sprint IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
Sprint IP Relay and
Sprint IP Relay Mobile app
Sprint IP Relay Support Service:
English: 800-676-3777
Spanish: 800-676-4290
Email: relayuserregistration@sprint.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any NJ Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Support Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
If 711 does not work
711
Your building’s PBX system may need
to be modified in order to enable the
711 dialing.
Contact your office administrator,
IT specialist or local telephone service provider to ask for the 711 dialing
in your building.
For FCC information about
the 711 dialing, visit FCC website.
Customer Relations Manager for NJ Relay & CapTel
Lori Timney, Customer Relations Manager for NJ Relay & CapTel, smiling
Lori Timney
Sprint Accessibility, 2nd Floor
10 Independence Blvd.
Warren, NJ 07059
Phone: 732-440-8822
Email: lori.timney@sprint.com