You can call anyone on the phone.  Communications Assistant ensures that you will be heard and understood.  This service is designed for people who have a speech disability or those who use a voice synthesizer. 

No special equipment is needed!

This relay service is available in English-to-English and Spanish-to-Spanish.

How Does STS Relay Work?

It’s straightforward!

Just dial 711 (or 866-658-7712) and then ask for a STS Communications Assistant.

Provide the area code and telephone number of the person you wish to call.  The Communications Assistant will dial the number and connect to the other party.
  • 1

    You speak on your phone directly to the other party.

  • 2

    The Communications Assistant repeats your spoken words to the other party as needed for clarity.

  • 3

    The other party talks directly to you.

Other STS Features

The Communications Assistants specialize in the different types of STS calls listed here. Please specify the STS call type you would like to the Communications Assistant.

STS to TTY  

You can speak to the Communications Assistant. Then the Communications Assistant types what you say to the TTY user.  Whatever the TTY user types goes back to the Communications Assistant who will read aloud to the you.

STS to Voice Carry-Over (VCO)  

You can speak to the Communications Assistant. Then the Communications Assistant types what the you say to the VCO user. The VCO user can speak directly to you.

STS to Hearing Carry-Over (HCO)

You can speak to the HCO user. The Communications Assistant may repeat what you say to the HCO user if needed. Whatever the HCO user types goes back to the Communications Assistant who will read aloud to you.

Email Set-Up

The Email Set-Up feature allows STS users to send an email with call instructions or information to the Communications Assistant in advance. STS users can complete this form online between 2 and 24 hours prior to the call. The form includes information such as:

  • The number to call
  • The name of the other caller
  • Special instructions
  • The subject of the call
  • and/or anything that makes it easier to complete the call.

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Click to My Email Set Up

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Click to Read Instructions

Relay North Dakota Customer Profile

The Relay North Dakota Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time. Click here to learn how to set up your user account.