Rhode Island Relay & CapTel Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Rhode Island Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-745-5555
Spanish: 866-355-9214
TTY Relay Customer Service
English: 866-703-5485
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-745-6575
Spanish: 866-355-9214
Customer Service
English: 866-703-5485
Spanish: 800-676-4290
Email: accessibility@sprint.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 844-357-1592
Spanish: 866-355-9214
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: accessibility@sprint.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 844-357-1593
Spanish: 866-355-9214
TeleBraille Relay Customer Service
English: 866-703-5485
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-745-5555
Spanish: 866-355-9214
HCO Customer Service
English: 866-703-5485
Spanish: 800-676-4290
Email: accessibility@sprint.com
Rhode Island Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 866-355-9213
Spanish: 866-355-9214
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@sprint.com
A woman in a wheelchair using a microphone connected to her telephone and a laptop with Zoom open.
Video-Assisted STS (VA-STS)
711 or
English: 866-355-9213
VA-STS Customer Service
English: 877-787-1989
Email: accessibility@sprint.com
Rhode Island Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
– Press the blue button labeled “Cust Serv”
on the CapTel phone or call:
– English: 888-269-7477
24 hours
– Spanish: 866-670-9134
Monday-Friday, 9:00 am – 6:30 pm
– Email: captel@captel.com
A woman reading captions on a laptop while listening on a phone.
Sprint WebCapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
For a standard phone user to call a Sprint WebCapTel user, first dial:
English: 800-933-7219
Spanish: 866-219-6803
Sprint WebCapTel Customer Service
Monday-Friday, 7:00 am – 12:00 am
English: 855-871-8429
Spanish: 800-250-4290
Email: webcaptel@sprint.com
Rhode Island Relay Conference Captioning
A business woman reading captions of a conference call on a tablet. In the background business people are seated around a speakerphone.
Relay Conference Captioning (RCC)
RCC regular hours:
Monday-Friday
8:00 am – 6:00 pm
RCC Customer Service
English: 833-250-2784
Please limit calls to this number
for real-time captioning issues.
Email: rcc@sprint.com
TRS Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Customer Service for TRS Customer Profile
English: 866-703-5485
Spanish: 800-676-4290
STS: 877-787-1989
Email: accessibility@sprint.com
Sprint IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
Sprint IP Relay and
Sprint IP Relay Mobile app
Sprint IP Relay Customer Service:
English: 800-676-3777
Spanish: 800-676-4290
Email: relayuserregistration@sprint.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Rhode Island Relay toll-free relay number.
For a standard phone user outside the US to call a Relay user:
English and Spanish: 605-224-1837
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.
Customer Relations Manager for Rhode Island Relay
Michelle Vicino's headshot
Michelle Vicino
Sprint Accessibility,
200 Corporate Place, Suite 200,
Rocky Hill, CT 06067
Email: michelle.vicino@t-mobile.com