Wisconsin Relay Toll-Free Numbers &
Customer Service Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Customer Relations Manager for Wisconsin Relay
Headshot of Emma Danielson
Emma Danielson
Senior Customer Relations Manager
Wisconsin Relay
PO Box 7443
Springfield, IL 62791
Phone: 800-676-3777 (Voice/TTY)
Email: emma.danielson@t-mobile.com
Headshot of Terri Matenaer, Outreach Spcialist
Terri Matenaer
Wisconsin Relay/CapTel Outreach Specialist
(262) 672-6823 (Videophone/Voice)
terri.matenaer@t-mobile.com (Email)
Headshot of Alice Pugh
Alice Pugh
Wisconsin Relay/CapTel Outreach Specialist
(414) 841-8582 (Voice)
alice.pugh@t-mobile.com (Email)
Headshot of Billy Mauldin
Billy Mauldin
TRS and TEPP Director
Division of Digital Access, Consumer and Environmental Affairs
Public Service Commission of Wisconsin
(608) 234-4781 (Videophone/Voice)
billy.mauldin@wisconsin.gov
Wisconsin Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-947-3529
Spanish-Spanish: 800-833-7813
Spanish-English: 877-490-3723
TTY Relay Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-947-6644
Spanish-Spanish: 800-833-7813
Spanish-English: 877-490-3723
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 877-490-3724
Spanish-Spanish: 800-833-7813
Spanish-English: 877-490-3723
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: accessibility@sprint.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 800-947-3529
Spanish-Spanish: 800-833-7813
Spanish-English: 877-490-3723
TeleBraille Relay Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-947-3529
Spanish-Spanish: 800-833-7813
Spanish-English: 877-490-3723
HCO Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
Wisconsin Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 800-833-7637
English: 800-833-7637
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@sprint.com
Wisconsin Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
Press the blue button labeled “Cust Serv” on the CapTel phone
Call:
– English: 888-269-7477
24 hours
– Spanish: 866-670-9134
Monday-Friday, 9:00 am – 6:30 pm
Email: captel@captel.com
A woman reading captions on a laptop while listening on a phone.
Sprint WebCapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
For a standard phone user to call a Sprint WebCapTel user, first dial:
English: 800-933-7219
Spanish: 866-219-6803
WebCapTel Customer Service
Monday-Friday, 7:00 am – 12:00 am
Call:
English: 855-871-8429
Spanish: 800-250-4290
Email: webcaptel@sprint.com
TRS Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Customer Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
Sprint IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
Sprint IP Relay and
Sprint IP Relay Mobile app
Sprint IP Relay Customer Service:
English: 800-676-3777
Spanish: 800-676-4290
Email: relayuserregistration@sprint.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Wisconsin Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Support Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for 711 dialing in your building.
For FCC information about 711 dialing, visit FCC website.