This service is designed for people who have a Speech Disability or those who use an assistive voice device.
With Speech-to-Speech (STS), you can call anyone on the phone. A communications assistant ensures that you will be heard and understood.
No special equipment is needed!
This relay service is available in English-to-English, Spanish-to-Spanish and Spanish-to-English.
The Customer Profile allows you to store your relay call preferences that helps speed up call processing.
How does Speech-to-Speech (STS) work?
It’s straightforward!
Just dial 711 (877-253-0446 for English, 877-253-5424 for Spanish-to-Spanish or 877-253-7244 for Spanish-to-English) and ask for a Speech-to-Speech communications assistant.
Provide the area code and telephone number of the person you wish to call. The communications assistant will dial the number and connect you to the other party.
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You speak on your phone directly to the other party.
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The communications assistant repeats your spoken words to the other party as needed for clarity.
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The other party talks directly you.
Video: How does a Speech-to-Speech (STS) call work?
Here’s how a STS user, Tim, communicates with a florist.
My Email Set Up
This feature makes call set-up a piece of cake for you.
In order to speed up the set-up of the call, Vermont Relay now offers My Email Set Up. Now, you can e-mail call instructions or information 2 to 24 hours prior to the call. This can include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier for you to complete the call.