WebCapTel is a free web-based service that allows you to read captions of the other party’s spoken words on a computer, laptop, or tablet.  You can listen and speak to the other party via any telephone, including mobile or landline phones.  This service is designed for people who have hearing loss.

The best part about it is: no special equipment is required and there is no need to download or install anything. Everything is done via a web browser!

This service is available in English-to-English and Spanish-to-Spanish.

How Does Sprint WebCapTel Work?

It’s easy!

Simply sign in to your Sprint WebCapTel account on the internet and enter your phone number and the phone number of the other party you wish to call.  The captioning center will then automatically connect both you and the other party. 

  • 1

    You speak on your phone directly to the other party.

  • 2

    The other party talks directly to you while the captioner listens.

  • 3

    The captioner transcribes the other party’s voiced message into captions.

  • 4

    You listen on your phone and read the captions on the Sprint WebCapTel website.

VIDEO: Overview of WebCapTel

Here’s how a WebCapTel user, John, communicates with a standard phone user, Sarah, of ABC Realty agency.