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Hawaii Captel
800 Relay
911 Emergency Info
Relay Hawaii Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Relay Hawaii Services
A man typing on a TTY.
TTY Relay
711 or
English: 877-447-5990
Spanish: 877-447-7261
TTY Relay Customer Service
English: 844-882-3160
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 877-447-5991
Spanish: 877-447-7261
Customer Service
English: 844-882-3160
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 877-447-5992
Spanish: 877-447-7261
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 877-447-5990
Spanish: 877-447-7261
TeleBraille Relay Customer Service
English: 844-882-3160
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 877-447-5590
Spanish: 877-447-7261
HCO Customer Service
English: 844-882-3160
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
Relay Hawaii Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 877-447-8711
Spanish: 877-447-7261
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
A woman in a wheelchair using a microphone connected to her telephone and a laptop with Zoom open.
Video-Assisted STS (VA-STS)
711 or
English: 877-477-8711
VA-STS Customer Service
English: 877-787-1989
Email: accessibility@t-mobile.com
Hawaii Relay Conference Captioning
A business woman reading captions of a conference call on a tablet. In the background business people are seated around a speakerphone.
Relay Conference Captioning (RCC)
RCC is available Monday-Friday,
8:00 am to 6:00 pm
RCC Technical Support
English: 833-250-2784
Please limit calls to this number
for real-time captioning issues.
Email: captioning@t-mobile.com
Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Customer Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
Sprint IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
Sprint IP Relay and
Sprint IP Relay Mobile app
Sprint IP Relay Customer Service:
English: 800-676-3777
Spanish: 800-676-4290
Email: iprelay@t-mobile.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Relay Hawaii toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@t-mobile.com
If 711 does not work
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.
Customer Relations Manager for Relay Hawaii
Headshot of LisaAnn
LisaAnn Tom
Customer Relations Manager
420 Waiakamilo Road, Suite 405
Honolulu, HI 96817
800-357-5168 (Voicemail)
866-410-4256 (Fax)
866-835-8169 (TTY)
808-447-3027 or 808-791-0525 (VP)
lisa.l.tom@t-mobile.com (Email)
or
relayhawaii@sprint.com (Email)