The Relay Hawaii Customer Profile allows you to store your call preferences, such as: 

• Frequently dialed numbers
• Emergency numbers
• Preferred gender of Relay Operator
• Preferred announcement relay service

Customer Profiles help speed up call processing.

​Click to read instructions.

This feature is specifically designated for STS users. The settings allow STS users to select unique Call Handling options.

STS users can choose whether they prefer the Relay Operator to repeat everything said or only repeat when not understood.

STS users can create a unique STS User ID.

The “Speech to Speech Contacts” feature allows STS users to store contact descriptions and phone numbers for easier access when placing STS calls.

Fill out the online form to create your Customer Profile.

​Click here for instructions for filling out the online form.

To see or update your Customer Profile, login with your username and password.

Select “Customer Profile” in the upper right corner of the screen.