New York Relay Toll-Free Numbers
and Contact Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
New York Relay Services
A man typing on a TTY.
TTY Relay
711 or
English: 800-662-1220
Spanish: 877-662-4886
TTY Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man talking on a smartphone.
Standard Phone User
711 or
English: 800-421-1220
Spanish: 877-662-4886
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
English: 877-826-6977
Spanish: 877-662-4886
VCO Customer Service
English: 866-931-9027
Spanish: 800-676-4290
Email: accessibility@sprint.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
English: 800-662-1220
Spanish: 877-662-4886
TeleBraille Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
English: 800-662-1220
Spanish: 877-662-4886
HCO Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
A light-skinned blonde woman wearing a dark shirt. She is holding a telephone receiver to her right ear as she smiles, looking into the camera. In her left hand is a TTY.
Voice Carry-Over Speech-to-Speech
711 or
English: 844-214-4968
Spanish: 877-662-4886
VCO-STS Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
New York Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
English: 877-662-4234
Spanish: 877-662-4234
STS Customer Service
English: 877-787-1989
Spanish: 800-676-4290
Email: accessibility@sprint.com
A woman in a wheelchair using a microphone connected to her telephone and a laptop with Zoom open.
Video-Assisted STS (VA-STS)
711 or
English: 877-662-4234
VA-STS Customer Service
English: 877-787-1989
Email: accessibility@sprint.com
New York Captioned Telephone Services
A smiling man listening and reading on a CapTel phone.
CapTel
Captioning service is available:
English: 24 hours a day, 7 days a week
Spanish: 8 am – 12 am, 7 days a week
CapTel Customer Service
Press the blue button labeled “Cust Serv” on the CapTel phone or call:
English: 888-269-7477, 24 hours
Spanish: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm
Email: captel@captel.com
TRS Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Customer Service for TRS Customer Profile
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any New York Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Customer Service
English: 800-676-3777
Spanish: 800-676-4290
Email: accessibility@sprint.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for 711 dialing in your building.
For FCC information about 711 dialing, visit FCC website.
New York Relay Customer Service
matbeth
Mary Beth Mothersell
Senior Customer Relations Manager
P.O. Box 547
Geneseo, NY 14454
mbmothersell@sprint.com
A smiling female Customer Support person wearing a headset and sitting in front of a computer.
New York Relay Customer Service
Voice: 800-676-3777
TTY: 800-676-3777
Spanish: 800-676-4290
Fax: 877-877-3291
Email: accessibility@sprint.com
Auxiliary Relay Service
800-664-6349 (Voice)
800-835-5516 (TTY)
auxrelay@aol.com (Email)