Additional Services
Federal Relay
The Federal Relay Service is the contracted Federal Government Telecommunications Relay Service through General Services Administration (GSA) for Federal employees who are Deaf, Hard of Hearing, DeafBlind, or have Speech Disability.
For additional information about Federal Relay, visit federalrelay.us.
Voicemail/Answering Machine Retrieval Service
You can use the relay service to retrieve messages from voicemail or answering machines.
Voicemail Retrieval:
When you request the relay operator to retrieve messages from a voicemail system, the relay operator will follow your instructions for dialing, pin entry, access codes, and/or system commands to retrieve new messages, play messages, save, and/or delete messages.
Answering Machine Retrieval (AMR):
When a you request the relay operator to retrieve messages from an answering machine at your location, simply type “AMR GA” then follow the instructions from the relay operator.
International Relay Service
You can make international calls through New York Relay by dialing 711 or any New York Relay toll-free relay number.
People outside the US wanting to call you should dial 605-224-1837 to reach a relay operator.
International Relay service is available in English and Spanish.